92dada Privacy Policy
— Your Data, Protected

01 Who We Are

92dada operates an online casino and sports betting platform accessible at 92dada.net. We offer a range of services to players in Pakistan, including cricket betting (covering PSL and international matches), live dealer casino games, slots, keno, and other interactive gaming products. All transactions are processed in Pakistani Rupees (PKR) via payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

For the purposes of this Privacy Policy, "92dada", "we", "us", and "our" refer to the operator of the 92dada platform. "You" and "your" refer to any individual who accesses or uses the 92dada platform, whether as a registered player or a visitor. This Privacy Policy applies to all data collected through the 92dada website, any mobile-optimised interfaces, and any communications between you and 92dada support.

02 Data We Collect

92dada collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration & Identity Data

When you create a 92dada account, we collect the information you provide during the registration process. This includes your full name, date of birth, residential address (including city — for example, Karachi, Lahore, or Rawalpindi), email address, and mobile number. This data is mandatory for account creation and cannot be omitted.

2.2 KYC Verification Data

Before any withdrawal can be processed, 92dada requires KYC (Know Your Customer) verification. This involves the collection of government-issued identity documents such as your CNIC (Computerised National Identity Card) or passport, and may include a selfie or live photograph for identity confirmation. KYC data is handled with the highest level of security and is stored in encrypted form.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, and game transactions conducted through your 92dada account. This includes transaction amounts in PKR, timestamps, payment method identifiers (such as your JazzCash or EasyPaisa account reference), and transaction outcomes. Full payment card or bank account numbers are never stored by 92dada — such data is handled exclusively by our licensed payment processing partners.

2.4 Gaming Activity Data

92dada maintains records of your gaming activity, including game sessions, bet history, wager amounts, game outcomes, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

2.5 Technical & Device Data

When you access the 92dada platform, we automatically collect certain technical information, including your IP address, device type and model, operating system, browser type and version, session timestamps, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact 92dada via live chat, email, or any other support channel, we retain records of those communications — including the content of messages, timestamps, and any attachments provided — for support quality, dispute resolution, and compliance purposes.

Data Category	Examples	Mandatory?
Registration & Identity	Name, DOB, address, email, mobile number	Yes
KYC Documents	CNIC, passport, selfie verification	For withdrawals
Financial & Transaction	Deposit/withdrawal amounts, payment references	Yes
Gaming Activity	Bet history, game sessions, bonus usage	Automatic
Technical & Device	IP address, device type, browser, session data	Automatic
Communications	Live chat logs, support emails	When contacting support

03 How We Use Your Data

92dada uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to 92dada's services.
• Processing transactions: To facilitate deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records.
• Regulatory compliance: To fulfil obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and any instructions from competent authorities.
• Fraud prevention and security: To monitor account activity for suspicious patterns, prevent unauthorised access, detect bonus abuse, and protect the integrity of the platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Responsible gaming: To monitor gaming behaviour against responsible gaming indicators, apply player-requested deposit limits or self-exclusion, and fulfil our duty of care obligations under applicable gaming regulations.
• Platform improvement: To analyse aggregated, anonymised usage data for product development and user experience improvements.
• Marketing communications: Where you have given explicit consent, to send you information about 92dada promotions, bonuses, and new game releases. You may withdraw consent for marketing at any time via account settings or by contacting support.

04 Legal Basis for Processing

92dada processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our contract with you — including account management, transaction processing, and game provision — is undertaken on the basis that it is necessary for the performance of our agreement with you as a registered player.
• Legal obligation: Certain data processing activities — particularly KYC verification, AML transaction monitoring, and record-keeping — are required by applicable law and regulation. We have no discretion to omit this processing.
• Legitimate interests: Processing undertaken for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring is based on 92dada's legitimate business interests, provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — particularly for marketing communications — we will obtain that consent explicitly during registration or at the point of collecting the relevant data. Consent-based processing can be withdrawn at any time without affecting the lawfulness of prior processing.

05 Cookies & Tracking Technologies

The 92dada platform uses cookies and similar tracking technologies to provide a functional and personalised experience. A cookie is a small text file placed on your device by a website, which allows the site to recognise your device across sessions and store certain preferences or session data.

5.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly — including maintaining your login session, remembering your language preference, and processing secure transactions. These cannot be disabled without impairing your use of the platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and which features are most popular. This data helps us improve the 92dada experience.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts and flagging unusual session behaviour.
• Preference cookies: Used to remember your platform settings and preferences between sessions, such as your preferred deposit method or notification settings.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies may affect the quality of your platform experience but will not prevent access to core gaming functionality. Disabling essential cookies will impair your ability to log in and use the platform.

06 Third-Party Data Sharing

92dada does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only with the following carefully selected categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the transaction data necessary to process your deposits and withdrawals. These parties operate under their own privacy policies and are subject to financial regulation in Pakistan.
• Identity verification providers: Third-party KYC and age verification services receive your identity documents solely for the purpose of confirming your identity and age as part of the mandatory 92dada verification process.
• Fraud prevention services: Specialist fraud detection providers may receive anonymised or pseudonymised technical data — such as device fingerprints and IP addresses — to assist in identifying and preventing fraudulent account activity.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or a formal request from a competent authority, 92dada will disclose relevant personal data to the requesting body. We will notify you of such disclosures where legally permitted to do so.
• Platform infrastructure providers: Cloud hosting and technical infrastructure providers may have incidental access to data stored on systems they operate on 92dada's behalf. All such providers are contractually bound to process data only as directed by 92dada and to maintain appropriate security standards.

All third-party data processors engaged by 92dada are required to enter into data processing agreements that restrict their use of your data to the specified purpose and require them to maintain security standards commensurate with the sensitivity of the data involved.

07 Data Retention

92dada retains personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, subject to the following minimum retention periods driven by legal and regulatory requirements:

Data Type	Retention Period	Basis
Account & identity data	5 years after account closure	AML / regulatory compliance
KYC documents	5 years after account closure	Legal obligation
Transaction records	5 years after transaction date	Financial regulation
Gaming activity logs	3 years after account closure	Dispute resolution / responsible gaming
Support communications	3 years after last contact	Legitimate interests
Marketing consent records	Until consent withdrawn + 1 year	Consent management compliance

Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an individual player. Where data must be retained beyond these periods due to an ongoing legal dispute or regulatory investigation, it will be retained only until that matter is fully resolved.

08 Data Security

92dada implements a multi-layered security approach to protect the personal data of our players. Our technical and organisational security measures include the following:

• SSL/TLS encryption: All data transmitted between your device and the 92dada platform is encrypted in transit using TLS 1.2 or higher. This protects your login credentials, payment information, and all account interactions from interception.
• Password hashing: Account passwords are never stored in plain text. 92dada uses industry-standard cryptographic hashing algorithms with salting to store password data securely.
• Two-factor authentication (2FA): 92dada strongly recommends — and actively encourages — all players to enable two-factor authentication on their accounts. 2FA provides a critical additional layer of protection against unauthorised account access.
• Access controls: Access to player data within 92dada's internal systems is restricted on a need-to-know basis. Staff members can only access the data necessary to perform their specific role. All internal data access is logged and audited.
• Security monitoring: 92dada operates continuous security monitoring to detect and respond to potential data breaches, unauthorised access attempts, and suspicious system activity in real time.

Despite these measures, no digital system can guarantee absolute security. In the unlikely event of a data breach that materially affects your personal data, 92dada will notify affected players without undue delay and will take all necessary steps to contain and remediate the incident.

09 Your Privacy Rights

As a 92dada player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the 92dada support team via live chat or at [email protected]:

• Right of access: You have the right to request a copy of the personal data 92dada holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent for consent-based processing — you may request deletion of your personal data. Note that this right is subject to overriding legal retention obligations, which may prevent immediate deletion of certain categories of data.
• Right to restrict processing: You may request that 92dada restrict the processing of your data in certain circumstances, such as while the accuracy of that data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including direct marketing. Where you object to marketing, processing for that purpose will cease immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

The 92dada platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If 92dada becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be immediately suspended, all associated data will be reviewed, and the account will be permanently closed in line with our responsible gaming obligations.

If you are a parent or guardian and believe that a minor in your care has registered on the 92dada platform, please contact us immediately via live chat so that we can take prompt action. 92dada takes underage gambling prevention extremely seriously and cooperates fully with any reasonable request to identify and close underage accounts.

11 International Data Transfers

92dada operates under international gaming licence regulations and may use infrastructure, technology providers, or service partners whose systems are located outside Pakistan. Where personal data is transferred to a jurisdiction outside Pakistan, 92dada takes reasonable steps to ensure that an adequate level of data protection is maintained, including through contractual data processing agreements with receiving parties that impose obligations equivalent to those described in this Privacy Policy.

92dada does not transfer your KYC documents or sensitive financial data to jurisdictions that do not provide adequate protections for such information. All international data transfers are conducted on a need-to-know basis and are limited to the minimum data required to achieve the stated processing purpose.

12 Changes to This Privacy Policy

92dada reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new services offered on the platform, or updates to applicable legal or regulatory requirements. When material changes are made, 92dada will update the "Last Updated" date at the top of this page and, for significant changes, will notify registered players via email or an in-platform notification.

Your continued use of the 92dada platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this page periodically. If you disagree with any material change to this Privacy Policy, you should contact 92dada support to discuss your options, including voluntary account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 92dada handles your personal data, please reach out to our support team via live chat — available 24/7 directly on the platform — or by writing to us at:

[email protected]

92dada is committed to addressing all privacy-related queries within two (2) business days. For formal data rights requests, the 30-day response window outlined in Section 09 applies. We take every privacy concern seriously and will work with you to reach a fair and prompt resolution.